1. What are your sizing standards?
Our products use standard international sizes (S, M, L, XL, etc.). A detailed sizing guide is provided on each product page. It is recommended to check the size chart before purchasing. If you have any questions, please contact our customer service team for advice.
2. What is the material of the product? Is it breathable and comfortable?
We select high-quality fabrics, including cotton, polyester, nylon blends, etc., to ensure that the clothing is both comfortable and durable. The material information of each product is detailed on the product page.
3. Are the colors of the product images and the actual product consistent?
We try our best to ensure that the colors of the images are true to the original, but due to different display devices, the actual colors may be slightly different from the images. If you are particularly sensitive to colors, it is recommended that you contact customer service in advance.
4. What is the Cloud Bag made of? Is it waterproof?
Our Cloud Bag is made of soft and lightweight fabric that feels as comfortable as a cloud. Some styles have basic waterproof function, but it is not recommended to be exposed to rain for a long time.
5. Can the clothes be machine washed?
Most products can be machine washed gently, but to keep the clothes in the best condition, we recommend hand washing or low-temperature machine washing in a laundry bag. Please refer to the product label or product page for specific washing and care methods.
6. Will the products be restocked?
Hot-selling products may be restocked, but we cannot guarantee that every model will be available again. It is recommended that you purchase the products you like in time when they are in stock.
7. Can the size or style be customized?
Currently, we do not provide customized services, but we continue to update new products, so please pay attention to our new product release page.
8. Is the product quality guaranteed?
We promise that all products are strictly quality inspected before leaving the factory. If the product you received has quality problems, please contact us within 7 days after receipt.
Contact us
Email:support@plentza.shop